Your Data, Your Rights: Afro Betting's Privacy Commitments

Afro Betting, licensed under NLA/Bet/012/2021 by the National Lottery Administration of Ethiopia, collects personal data as part of its regulated betting and casino operations. When you create an account, we gather your full name, date of birth, email address, phone number, and government-issued identification. This information is required for age verification, identity checks, and responsible gambling assessments under Ethiopian gaming law. We may also collect device identifiers or session metadata to detect fraud and protect account security.

We use your personal information to operate your account, process transactions, and meet anti-money laundering obligations. Deposits and withdrawals are handled across multiple channels, including Telebirr, CBE Birr, Visa, Mastercard, Bitcoin, USDT, and TRON. Each transaction record is retained for a minimum of five years, consistent with Ethiopian financial reporting standards. Bonus eligibility assessments, withdrawal limit checks, and account status reviews all draw on the same data set.

To deliver our full product range, including live tables powered by Evolution, slots from Pragmatic Play and Smartsoft, and crash titles like Aviator and JetX via Spribe, we share limited technical data with these licensed suppliers. Payment processors and identity verification providers receive only the data strictly necessary for their role. Every third-party partner operates under a data processing agreement and is contractually barred from using your information for unrelated marketing or profiling.

You have the right to access, correct, or request deletion of your personal data, subject to mandatory legal retention periods. Verified requests are handled within 30 days through any of our four support channels: phone, email, live chat, or Telegram. If you believe your information has been processed incorrectly, you may also contact the National Lottery Administration of Ethiopia as the competent supervisory authority. Afro Betting does not sell personal data to third parties under any circumstances.

When you register at Afro Betting, we collect the information you provide directly: full name, date of birth, email address, phone number, and residential address in Ethiopia. This is required under license NLA/Bet/012/2021, issued by the National Lottery Administration of Ethiopia. Identity verification must be completed before any withdrawal is processed, and supporting documents may be requested to confirm the details provided at signup.

Transaction records form a separate category. Every deposit and withdrawal across our supported channels - Telebirr, CBE Birr, Visa, Mastercard, USDT, TRON, and Bitcoin - is logged with the amount in ETB (or its crypto equivalent), timestamp, method, and outcome. These records are retained for a minimum of five years to satisfy anti-money laundering obligations under Ethiopian financial regulation and to resolve any payment dispute that arises during that period.

As you use the platform, we also collect behavioral data: session times, pages visited, games launched (Aviator, Lightning Roulette, the live sportsbook, esports markets), bet amounts, and device identifiers. This helps us detect unusual account activity early, maintain platform stability, and, where you have opted in, tailor promotional communications. We do not sell or rent this data to third parties under any circumstances.

You have the right to access, correct, or request deletion of your personal data. Submit a request through live chat, email, phone, or our Telegram support channel and we aim to respond within 30 days of receiving a verifiable inquiry. Some records cannot be erased while your account is active or while a mandatory retention period applies. In those cases, we will specify exactly which data is affected and the legal basis for keeping it.

When you create an account at Afro Betting, the platform collects and retains personal data needed to operate licensed gambling services under license NLA/Bet/012/2021, issued by the National Lottery Administration of Ethiopia. This includes your registration details, transaction history in ETB, payment method records covering Telebirr, CBE Birr, Visa, Mastercard, TRON, Bitcoin, and USDT, and activity logs across betting, casino, and esports products.

Retention periods follow the requirements of your operating license and applicable Ethiopian financial regulations. Account data and financial records are kept for a minimum of five years from the date of your last transaction, in line with standard Anti-Money Laundering obligations. Gameplay logs, including sessions on titles such as Aviator, JetX, and Lightning Roulette, are stored for at least three years. Support interactions via live chat, email, Telegram, or phone are retained for two years.

Your data is stored on encrypted servers, protected by AES-256 encryption at rest and TLS 1.2 or higher in transit. Access is restricted to authorized staff on a need-to-know basis; internal access logs are reviewed on a regular schedule. Third-party providers, including Evolution, Pragmatic Play, Smartsoft, and Spribe, receive only the minimum data required to deliver their gaming services. Each operates under a data processing agreement that binds them to equivalent security standards.

Once the applicable retention period expires, personal data is deleted or anonymized so it can no longer be linked to an individual account. If you close your account before the minimum retention window ends, records tied to financial compliance obligations remain in storage until those periods are fully met. You can request a copy of the data held about you, or ask about specific deletion timelines, by contacting support through any available channel, including live chat or email.

As a registered account holder at Afro Betting, you have specific rights over the personal data we hold about you. These rights apply to information collected at registration, during transactions, and throughout your activity on the platform. Knowing what you can request - and how - matters more than a vague promise of transparency.

You have the right to access a copy of your personal data at any time. Submit a request through any of our support channels - Phone, Email, Live chat, or Telegram - and we will respond within 30 days. You can also request corrections to any inaccurate details, such as a wrong address or outdated contact number. Where data is no longer needed for the purpose it was collected, you may ask for it to be deleted, subject to legal retention obligations under Ethiopian law and our licence conditions under NLA/Bet/012/2021, issued by the National Lottery Administration of Ethiopia.

Data portability is available on request. This means you can receive a structured file containing the personal data you provided to us, making it possible to transfer that data to another service if you choose. You also have the right to restrict how we process your data while a dispute or correction request is being handled. Additionally, you have the right to object to certain types of processing, including direct marketing. Once you opt out of marketing messages, we stop sending them within 7 business days.

Some restrictions apply. We cannot erase data that must be retained for fraud prevention, AML compliance, or active dispute resolution. If a request is refused, we will explain the reason in writing and outline your escalation options. Payment records linked to Telebirr, CBE Birr, Visa, Mastercard, TRON, Bitcoin, and USDT transactions are kept for the minimum period required by Ethiopian financial regulations and our licensing conditions. All data-related requests go to our compliance team and are tracked until resolved.

Cookies are small text files placed on your device when you visit Afro Betting. They allow the site to remember your preferences, keep you logged in between sessions, and ensure that features like live chat and the Telebirr or CBE Birr payment flows work correctly. Without certain cookies, core parts of the platform cannot function.

Afro Betting uses three main categories of cookies. Essential cookies handle authentication and session security - they are active whenever you use the site and cannot be switched off. Analytics cookies collect aggregated, anonymous data about how visitors navigate pages, which helps the team identify friction points and improve load times. Preference cookies store choices you make, such as your selected language or odds format, so you do not need to reset them on every visit.

Third-party cookies may be set by integrated partners. Payment processors like Visa and Mastercard use them to authenticate transactions. Providers such as Evolution and Pragmatic Play embed analytics inside their live casino and slot game frames, and those providers operate their own cookie policies. Afro Betting does not control third-party cookies once a partner script runs, but only vetted partners with signed data-processing agreements are permitted on the platform.

You can manage or block cookies through your browser settings at any time. Most modern browsers let you view, delete, or restrict cookies by domain. Blocking essential cookies will prevent login and payment functions from working. Blocking analytics or preference cookies will not affect access but may reduce personalisation. A cookie-consent banner appears on your first visit to Afro Betting, where you can accept all categories or adjust your choices individually. You may update those choices later via the Privacy Settings link in the site footer. For questions about specific cookies or data stored, contact the support team by email or live chat.

Although Ethiopia sits outside the European Union, Afro Betting applies GDPR-aligned data protection principles to all player accounts as an operating standard, not a legal formality. The platform holds a license issued by the National Lottery Administration of Ethiopia (NLA/Bet/012/2021), which establishes baseline obligations around personal data. Beyond that, we treat internationally recognized privacy rights as the floor, not the ceiling.

Under these principles, every registered user holds a defined set of rights: the right to access a copy of data we hold, the right to correct inaccurate records, the right to request erasure (where no regulatory retention obligation applies), the right to restrict certain processing, and the right to data portability. Requests can be submitted through Phone, Email, Live chat, or Telegram - our support team acknowledges within 48 hours and resolves within 30 calendar days in standard cases.

Personal data collected during registration, KYC verification, and gameplay is processed under one of three legal bases: contract performance, a legal obligation imposed by the NLA, or a documented legitimate interest such as fraud prevention. Payment data - covering methods that include Telebirr, CBE Birr, Visa, Mastercard, TRON, Bitcoin, and USDT - is handled with controls consistent with PCI DSS requirements. Cryptocurrency transaction hashes are recorded for audit purposes, but personal identifiers tied to those transactions remain within Afro Betting's internal systems only.

Data shared with third parties is limited strictly to service delivery. Game providers (Evolution, Pragmatic Play, Smartsoft, Spribe) receive only the session data necessary to run their titles, and payment processors receive only the transaction fields they require to authorize or settle a payment. No player data is sold to advertisers or transferred to unaffiliated parties for marketing purposes. Contracts with each provider include data processing terms that mirror the protections set out in this policy.